BRANCH LEAD

Role Summary:

The Branch Lead is responsible for managing a team of experience officers at one of our locations. The primary focus will be on ensuring exceptional customer service, achieving sales targets, efficient operations, and a positive client experience. You will lead and motivate the team, drive business growth, and foster a collaborative and productive environment.

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What you will be doing:

• Lead and manage a team of experience officers, providing guidance, support, and coaching. Set performance goals, conduct regular performance evaluations, and ensure the team is motivated and engaged.

• Ensure the highest level of customer service is provided to clients. Coach and train the team on customer service best practices, handle escalated issues, and maintain a welcoming and professional environment.

• Oversee the day-to-day operations of the location. Ensure smooth functioning of facilities, amenities, and services. Coordinate with relevant departments to address maintenance and technical issues promptly.

• Achieve sales targets by collaborating with the sales and marketing teams to drive business growth and meet revenue targets. Identify opportunities to upsell services, conduct tours for potential members, and participate in networking events to promote the coworking space.

• Provide regular reports on branch performance, member feedback, and operational updates to Area Manager.

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What we're looking for:

• Education: BA in Business Administration, Marketing, or any related field

• Experience: 1-3 years of experience

• Strong leadership and people management skills, with the ability to motivate and inspire a team.

• Excellent customer service and interpersonal skills, with a focus on building strong relationships with members and stakeholders.

• Solid understanding of coworking space operations, including facilities management, sales, and community building.

• Strong business acumen and the ability to meet targets.

• Exceptional organizational and multitasking abilities, with a keen eye for detail.

• Excellent communication skills, both verbal and written, with the ability to effectively convey information to diverse audiences.

• Proficiency in using technology and software systems relevant to the business.

• Flexibility to work during evenings and weekends, as required.