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COMMUNITY OFFICER

East Area

(New Cairo, AlRehab, Heliopolis)

What you will be doing

Operations Management

Ensure excellent customer arrival experience and warm welcoming.

Accurate recording of MQR Members check-in/out on application.

Accurate recording of daily revenues & costs on system.

Accurate shift closure, & cash handling according to the aligned Accounting process.

Manage daily reservations via phone or offline, with accurate recording of all reservation inquires.

Enforce a level of uncompromising cleanliness, including managing the service resource to execute daily cleaning at the highest standard.

Conduct quality control walkthroughs, to address immediate issues or potential future issues.

Answer the “walk-ins” customers and assist them in what they need.

Members Management

Develop relationships with Members and proactively gather information on their needs to identify type of service MQR could offer to help them achieve their goals.

Identify and execute opportunities to connect members with each other.

Meet with Members to resolve issues and manage their expectations.

Sales Management 

Achieve the assigned Sales target.

Contact Leads on become a member sheet.

Tour and sell space to new members by pitching MQR service offerings.

Encourage current members to renew or upgrade their memberships.

Based on your day to day experience with customers, gather insights & feedback on what could be done for better sales, and report to Branch Lead.

What we're looking for

Understanding of Operations/Customer Management. 

Understanding of Sales Management. 

Strong organization/communication skills.

Microsoft Office knowledge.

Good English

Work Conditions

7 hrs. Per day (Night/Morning) shift.

2 days’ vacation (Rotational).