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Customer Service Representative


New Cairo

Role Summary:

This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on standards of customer service, order accuracy and sales goal achievement.


What you will be doing:

  • Build and maintain solid customer relationships by providing excellent customer service to all inquiries and customer contacts via phone and/or email, with focus on See’s Core Principles.

  • Handle all internal and external customer service calls including order entry, processing adjustments, tracking orders, creating new accounts and completing required paperwork.

  • Assist customers in selecting the most appropriate products by tailoring recommendations to specific customer needs.

  • Process outbound campaign.

  • Utilize upselling and suggestive selling methods to achieve defined sales goals.

  • Provide effective and timely resolution for all phone order and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints.

  • Assist with other related tasks as assigned by management.

  • All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.

What we're looking for:

  • Minimum 3 years of experience in Customer Service experience (contact/call center environment) and/or Sales and telemarketing experience.

  • Solid attention to detail

  • knowledge of Customer Relationship Management systems.

  • Very good knowledge in MS Office Suite and Internal product tools/systems.

  • Excellent command of English language.

  • Effective written and verbal communication skills.

  • Relevant experience in E-Commerce (FMCG)

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