Customer Service Representative

Role Summary:

This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on standards of customer service, order accuracy and sales goal achievement.

 

What you will be doing:

• Build and maintain solid customer relationships by providing excellent customer service to all inquiries and customer contacts via phone and/or email, with focus on See’s Core Principles.

• Handle all internal and external customer service calls including order entry, processing adjustments, tracking orders, creating new accounts and completing required paperwork.

• Assist customers in selecting the most appropriate products by tailoring recommendations to specific customer needs.

• Process outbound campaign.

• Utilize upselling and suggestive selling methods to achieve defined sales goals.

• Provide effective and timely resolution for all phone order and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints.

• Assist with other related tasks as assigned by management.

• All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.

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What we're looking for:

• Minimum 3 years of experience in Customer Service experience (contact/call center environment) and/or Sales and telemarketing experience.

• Solid attention to detail

• knowledge of Customer Relationship Management systems.

• Very good knowledge in MS Office Suite and Internal product tools/systems.

• Excellent command of English language.

• Effective written and verbal communication skills.

• Relevant experience in E-Commerce (FMCG)