Experience Officer

What you will be doing

Operations Management

• Ensure excellent customer arrival experience and warm welcoming.

• Accurate recording of MQR Members check-in/out on application.

• Accurate recording of daily revenues & costs on system.

• Accurate shift closure, & cash handling according to the aligned Accounting process.

• Manage daily reservations via phone or offline, with accurate recording of all reservation inquires.

• Enforce a level of uncompromising cleanliness, including managing the service resource to execute daily cleaning at the highest standard.

• Conduct quality control walkthroughs, to address immediate issues or potential future issues.

• Answer the “walk-ins” customers and assist them in what they need.

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Members Management

• Develop relationships with Members and proactively gather information on their needs to identify type of service MQR could offer to help them achieve their goals.

• Identify and execute opportunities to connect members with each other.

• Meet with Members to resolve issues and manage their expectations.

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Sales Management 

• Achieve the assigned Sales target.

• Contact Leads on become a member sheet.

• Tour and sell space to new members by pitching MQR service offerings.

• Encourage current members to renew or upgrade their memberships.

• Based on your day to day experience with customers, gather insights & feedback on what could be done for better sales, and report to Branch Lead.

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What we're looking for

• Understanding of Operations/Customer Management. 

• Understanding of Sales Management. 

• Strong organization/communication skills.

• Microsoft Office knowledge.

• Good English

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Work Conditions

• 7 hrs. Per day (Night/Morning) shift.

• 2 days’ vacation (Rotational).