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Experience Officer

MQR

Available Locations:

Zayed - October - Maadi - Downtown

What you will be doing

Operations Management

  • Ensure excellent customer arrival experience and warm welcoming.

  • Accurate recording of MQR Members check-in/out on application.

  • Accurate recording of daily revenues & costs on system.

  • Accurate shift closure, & cash handling according to the aligned Accounting process.

  • Manage daily reservations via phone or offline, with accurate recording of all reservation inquires.

  • Enforce a level of uncompromising cleanliness, including managing the service resource to execute daily cleaning at the highest standard.

  • Conduct quality control walkthroughs, to address immediate issues or potential future issues.

  • Answer the “walk-ins” customers and assist them in what they need.

Members Management

  • Develop relationships with Members and proactively gather information on their needs to identify type of service MQR could offer to help them achieve their goals.

  • Identify and execute opportunities to connect members with each other.

  • Meet with Members to resolve issues and manage their expectations.

Sales Management 

  • Achieve the assigned Sales target.

  • Contact Leads on become a member sheet.

  • Tour and sell space to new members by pitching MQR service offerings.

  • Encourage current members to renew or upgrade their memberships.

  • Based on your day to day experience with customers, gather insights & feedback on what could be done for better sales, and report to Branch Lead.

What we're looking for

  • Understanding of Operations/Customer Management. 

  • Understanding of Sales Management. 

  • Strong organization/communication skills.

  • Microsoft Office knowledge.

  • Good English

Work Conditions

  • 7 hrs. Per day (Night/Morning) shift.

  • 2 days’ vacation (Rotational).

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